Penske (PLCanada) Customer Service Associate (Logistics) in Valcourt, Quebec

Description:

Position Summary:

Penske Logistics currently has an open Client Service Associate position at its office in Valcourt, QC. Highlight your problem-solving and communication skills to meet our client's requests and requirements. As a member of the Penske Logistics team, you will track merchandise delivery schedules for our customer's many delivery sites and ensure that everything is done according to specific requirements, critical to the smooth operation of all logistics activities.

Major Responsibilities:

  • Administrative and operational tasks related to logistics activities, which may include processing, coordination, classification, drafting of maritime, air and / or land transport documents.

  • Act as an internal liaison for client support

  • Validation of the information contained in the maritime and / or air and / or land notices and documentation (commercial invoice & shipping slip)

  • Entering information into databases

  • Assist Logistics Analysts by contacting Penske's partners.

  • Assist in finding missing documentation from suppliers.

  • Assist in the search for misplaced goods by the carrier.

  • Coordinate the resolution of operational issues related to shipments and initiate work instructions in case of non-compliance

  • Respond to customer requests as quickly as possible

  • Perform e-mail processing and message classification in shared e-mail inboxes

  • Provide administrative support for urgent transport activities (Expedites)

  • Track shipments in progress and ensure deadlines are met

  • Other tasks or related projects

Qualifications:

  • Experience in customer service.

  • Bilingual, French/English

  • High School Diploma or equivalent required, College degree in related field preferred

  • Experience in Ground, Sea, and Air transportation.

  • Knowledge of Incoterms

  • Advanced computer skills including Excel and Outlook required

  • Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, team player, flexibility required, excellent with numbers and time management, strong problem solving skills required

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment.

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Work Locations: 565 Rue De La Montagne Valcourt, QC J0E 2L0

Primary Location: Canada-Quebec-Valcourt

Zip: J0E 2L0

Job: Logistics/Supply Chain

Penske (Oracle) Job Name: Logistics/Supply Chain

Req ID: 1900676