Penske Customer Service Associate / Yard - Logistics in Stockton, California


Position Summary:

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities:

  • This position is primarily outside and exposed to the elements.

  • Send regularly scheduled trailer / yard reports to our customer and Penske team

  • Send complete yard check

  • Work with Dry receiving and Fresh on getting trailers offloaded and appointments met

  • Pick up manifests (Lacey, Dry, Transfers) and Handtags

  • Ensure trailers are cleaned out for warehouse / Salads at appropriate times

  • Verify pre-loaded secondary temperatures

  • Update Trailer Cleaning Log

  • Wash out cart and bobcats

  • Validate frozen / dry trailer temperatures

  • Any special projects as assigned.


  • At least 1 year of customer service experience required

  • Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary

  • Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment

  • Advanced computer skills including Excel and Outlook required

  • Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications

  • Excellent problem solving and analytical skills

  • Ability to adapt in a dynamic environment

  • Ability to work Night or Day shift as needed. Flexibility with scheduling required

  • Regular, predictable, full attendance is an essential function of the job

  • Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations: 4331 Pock Lane Stockton, CA

Primary Location: United States-California-Stockton

Job: Logistics/Supply Chain

Penske (Oracle) Job Name: Logistics/Supply Chain

Req ID: 1806945