Penske Supervisor - Call Center - Central Reservations in Reading, Pennsylvania


Position Summary:

Responsible for the daily operation of Call Center from 7am to 12am, 7 days a week. Ensuring that all systems are operational and department is staffed adequately to business demands. Resolving any issues that impact the daily operation and ensuring that department meets service level and revenue goals daily.

Major Responsibilities:

-Work on department initiatives, implement innovative methods, ideas, and programs to improve performance and meet or exceed revenue goals

-Provide a consistent and effective means for communicating to team members

-Lead Team concept utilizing dashboards along with continuous promotions. Allocate the budget to motivate and make improvements through running reward and recognition programs

-All aspects of performance management to include interviewing, hiring, planning, assigning and directing work, appraising performance, rewarding and corrective action

-Addressing customer complaints and resolving problems.

-Provide support to all Team members. Coaching team members on problem resolution and increase revenue opportunities

-Other projects and tasks as assigned by supervisor


-4-5 years of prior customer service and sales experience required

-2-3 Years supervisory experience required

-Bachelor’s Degree or related Call Center experience preferred

-Must have understanding of call center operations and experience in improving operational performance.

-Requires strong leadership, interpersonal and organizational skills

-Strong verbal and written communication skills required

-Must have the ability to maintain a positive attitude, be self-managing and reliable

-Must have professional attitude, presentation and attire

-Proficient in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more.

Work Locations: 100 Gundy Drive Reading, PA

Primary Location: United States-Pennsylvania-Reading

Req ID: 1804746