Job Information

Penske Freight Claims Administrator (Supply Chain Analyst) in Beachwood, Ohio

Freight Claims Administrator (Supply Chain Analyst) (Job Number: 2309301 )

Freight Claims Administrator (Supply Chain Analyst)

Position Summary

This position will be responsible for filing and managing freight claims on behalf of our customers in accordance with our carrier contracts and claims regulations. Liaison between our customer and the carrier in negotiation and disposition of freight claims. Claims reporting and analysis with a focus on an outstanding customer experience.

Major Responsibilities:

  • Act as a liaison between our customer and carriers in managing freight claims

  • Assist in development and enforcement of our claims management policy

  • Review submissions, file freight claims, negotiate and resolve cargo claims timely and to the full liability of the carrier contracts

  • Continuous improvement of our claims management process

  • Utilize our Claims Management software to process claims

  • Create and maintain customer required reporting, attend and facilitate meetings

  • Understand claims procedure, maintain work instructions and SOP’s

  • Review carrier contracts for claim liability

  • Other duties as assigned.

Other Projects

  • As assigned by the Manager


  • High School Diploma or equivalent required, Bachelor's degree preferred

  • 2 years of cargo claims experience in the transportation, freight forwarding, or 3rd party logistics industry preferred

  • Fundamental understanding of transportation, supply chain and logistics

  • Ability to learn and operate various inventory and transportation management systems, in addition to extension applications.

  • Ability to follow processes and procedures

  • Advanced computer skills including Excel and Outlook required. Previous claims management software experience.

  • Regular, predictable, full attendance is an essential function of the job

  • Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations :

3000 Auburn Dr

3000 Auburn Dr

Beachwood, OH 44122

Primary Location : United States-Ohio-Beachwood

Job : Logistics/Supply Chain

Penske Oracle Job (US & CA only do not edit): : PL.Supply Chain Analyst

Req ID: 2309301