Penske Business Process Manager (Freight Management) in Beachwood, Ohio


Position Summary:

The Manager, Business Process Freight Management monitors operational compliance and synchronization with customer requirements at a designated PL TM Center of Excellence (COE) and, is accountable for reviewing and assessing Statement on Standards for Attestation Engagement (SSAE) Compliance reporting and productivity measures for assigned TM and Brokerage account, achieving common business practices and metrics across all assigned TM accounts. This job will provide monthly compliance updates to GM’s and Senior Managers. On a daily basis interact with operations management teams to present compliance metrics and review any corrective actions required. The Manager – Business Process Freight Management will be responsible to assess, design, implement, and drive all changes necessary. This role is the Subject Matter Expert for all TM systems and applications with the responsibility to ensure all associates in the assigned COE have received the proper systems and process training.

Major Responsibilities:

  • Develop solutions and action plans for service issues/opportunities and proactively listening to customer.

  • Uphold SSAE compliance reporting and follow through among all TM customers/centers. Measuring through the joint ownership with operations for reviewing and acting on compliance measure out of tolerance. This may include root cause analysis of aged accounting items, root cause process failures through audits, training, process reviews, spot and layered audits. Interface with Freight Payment to investigate issues, root cause and correct.

  • Works with COE leadership to ensure that all Standard Operating Procedures (SOP’s) for Operations, Systems (JDA), Financial, and supporting functions are created and managed. This applies to existing TM accounts and newly launched operations.

  • Assist in Business Rules Development (BRD) creation for new business and annual audit of new and existing BRD’s to ensure compliance to the Scope of Work (contract).

  • Work with COE leadership to ensure that all training needs are met utilizing the User Productivity Kit (UPK) system for management reporting. Multisite/multi customer responsibility for training, audits, and process adherence.

  • Assist with solution development on systems and interface needs.

  • Maintaining compliance of process visibility software, currently 4Kites, processes adherence and implementation. Monitor and audit security access for associates who can make changes to tariffs and carrier usage.

  • Other projects as assigned by the manager.


  • High School diploma or equivalent required

  • Bachelor's / Master's Degree preferred with a concentration in Supply Chain Management / Business

  • Minimum of 5 years of proven experience in Supply Chain, Logistics, Transportation

  • 2-3 years of proven experience with functional TM system and process SME knowledge, driving process improvements and a compliance-focused role. Preferred experience to include collaboration with prior project teamwork, driving internal compliance with audit standards, leading COE wide training initiatives, interfacing with multiple working groups and facilitating remediation activities.

  • Advanced knowledge of Penske Logistics’ TM technology, systems, applications and functional expertise within the Product Line preferred.

  • Advanced process development – Six Sigma certification preferred. Highly skilled and experienced with working in Quality systems & delivering training

  • Intermediate knowledge of Smartsheets and Action Log creation preferred

  • Experience with facilitating & presenting reviews/audits to various operations managers preferred

  • Ability to travel up to 30% to potentially include international travel to Canada & Mexico (Ability to secure a Passport is required)

  • Must be able to balance the priorities and needs to managing TM training & performance for multiple customers at multi-site locations

  • Regular, predictable, full attendance is an essential function of the job

  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations: 3000 Auburn Dr Beachwood, OH

Primary Location: United States-Ohio-Beachwood

Job: Logistics/Supply Chain

Penske (Oracle) Job Name: Logistics/Supply Chain

Req ID: 1812958