Penske (PTL Canada) Branch Rental Manager in Surrey, British Columbia

Description:

Position Summary:

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with prospects, manage a large fleet of vehicles, match vehicle availability with customer, coordinate all aspects of customer's account and ensure complete customer satisfaction.

Major Responsibilities:

-Listen to and resolve customer complaints regarding services, products, or personnel

-Monitor sales staff performance to ensure that goals are met

-Hire, train, and evaluate personnel

-Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business

-Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers

-Provide staff with assistance in performing difficult or complicated duties

-Plan and prepare work schedules, and assign associates to specific duties

-Attend company meetings to exchange product information and coordinate work activities with other departments

-Prepare sales and inventory reports for management and budget departments

-Formulate pricing policies on merchandise according to profitability requirements

-Other projects and tasks as assigned by supervisor

Qualifications:

-At least 3 years of customer service experience required

-Supervisory experience preferred

-Bachelor's degree required

-Strong written/oral communication and organizational skills are required

-Proficient in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint

-Valid Drivers License required

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a reference verification (to include past employment and education) are required

Physical Requirements:

-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate must regularly lift and /or move up to 25/lbs12kg, frequently lift and/or move up to 50lbs/ 23kg and occasionally lift and/or move up to 100lbs/45kg.

-Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

-While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

Penske is committed to the principle of equity in employment.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, General Electric Capital Corporation and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 216,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Primary Location: Canada-British Columbia-Surrey

Job: Operations Management

Penske (Oracle) Job Name: Operations Management

Req ID: 1611630