Penske Customer Success Specialist-Connected Fleet in Reading, Pennsylvania

Description:

Position Summary:

The Customer Success Specialist-Connected Fleet is an exciting new role at Penske and will be responsible for maintaining a deep understanding of the various Telematics products in the marketplace, understanding the needs and wants of our external customers and having the ability to support the sales team in regards to Telematics knowledge. This person will work closely with all members of the onboard technology team to ensure delivery of a fully optimized Telematics strategy for each and every Penske customer.

Telematics/software knowledge is not required for this opportunity, training will be provided. Candidates with sales or sales support experience and an entrepreneurial mindset will be successful in this role.

Major Responsibilities:

  • Become the subject matter expert on all commercial onboard technologies available in the marketplace and a deep understanding of how those technologies interface with Penske systems

-Customer consultations regarding onboard technology choices

-Sales team support and training

-Day-to-day onboard vendor communications

-Managing sales/marketing collateral, such as presentation materials, newsletters, web content, etc.

-Other projects as assigned by the supervisor

Qualifications:

-High School diploma or equivalent required

-4 year degree or relevant years of sales/sales support experience preferred

-Effective communication skills are of the utmost importance as this person will be in constant and direct contact with customers, the Penske sales team and telematics service providers

-Product management experience, ideally on web-based products

-Experience working with both computer hardware and software is important due to the end-to-end nature of onboard technology systems

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, General Electric Capital Corporation and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 216,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Work Locations: 100 Gundy Drive Reading, PA

Primary Location: United States-Pennsylvania-Reading

Job: Sales/Customer Service

Penske (Oracle) Job Name: Sales/Customer Service

Req ID: 1705335