Penske Customer Service Coordinator – (Billing Customer Service Center) in Reading, Pennsylvania

Description:

Position Summary:

The Penske Billing Coordinator interacts with customers on a daily basis to provide resolution and assistance for all types of customer billing requests and/or issues.

Major Responsibilities:

-Provide excellent customer service with every interaction

-Quickly and accurately handle customer/field inquiries

-Coordinate on behalf of internal/external customers to resolve their requests

-Coordinate billing process changes and analysis with: Customers; Field Associates and Executive Account Managers

-Evaluate and implement billing process improvements to streamline billing activities and ensure accurate invoices to customers

Qualifications:

-2 years of customer service experience required

-Bachelor's degree required

-Ability to work independently and manage multiple tasks are required

-Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required

-AS/400 experience preferred

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, General Electric Capital Corporation and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 216,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Work Locations: 100 Gundy Drive Reading, PA

Primary Location: United States-Pennsylvania-Reading

Job: Finance/Accounting

Penske (Oracle) Job Name: Finance/Accounting

Req ID: 1705586