Penske Part-Time Transportation Customer Service Representative in Erlanger, Kentucky

Description:

Position Summary:

Monitors route status and provides required information using the Transportation Management Systems as well as through electronic resources such as web portal and email.

  • 18-20/hours/week (flexible with school schedules!)

  • $12.50/hr.

  • $500 student bonus at the end of the semester ($1000/year cap)

Major Responsibilities:

  • Acts as the first line of contact for customer’s routinereporting requirements, providing the customer with status updates as needed

  • Communicates effectively with customers and drivers providingconcise instruction and/or information through verbal and written communicationmethods

  • Answers and processes requests received through inbound callsand emails in a timely manner

  • Monitors routes for exceptions/abnormal route conditions, andprovides timely feedback to internal and external customers

  • Escalates all non-routine customer inquiries appropriately tosolve operational issues

  • Serves as the primary contact for data collection, audit, andreporting of various performance metrics

  • Supports with root cause analysis, use of reporting tools, andKey Performance Indicators

  • Other projects as assigned by the Supervisor

Qualifications:

  • Previous customer service experience is required.

  • Willingness to work the required schedule, work at the specificlocation required, complete Penske employment application, submit to abackground investigation (to include past employment, education, and criminalhistory) and drug screening are required.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Work Locations: 3940 Olympic Blvd Suite 500 Erlanger, KY

Primary Location: United States-Kentucky-Erlanger

Job: Logistics/Supply Chain

Penske (Oracle) Job Name: Logistics/Supply Chain

Req ID: 1610096