Penske Senior Operations Supervisor in Chesterfield, Michigan


Senior Operations Supervisor


Position Summary:

Provide operational leadership to ensure the execution of daily tasks and activities including deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. This position will be located at our new facility in Chesterfield, Michigan and will be primarily responsible for overseeing the Supervisors on shift.

Day shift and Night shift available.

Major Responsibilities:

  • Act as first level escalation for customer inquiries

  • Assist in new customer implementation

  • Prioritize time sensitive situations

  • Ensuring customer’s KPI’s are hit on a daily and weekly basis

  • Track shipments to ensure on time delivery is met

  • Analyze process data and work on continuous improvements

  • Identifying cost savings opportunities for the customer

-Manage customer’s transportation performance by using daily dashboard metrics to achieve required performance

-Daily management of the inventory processes

-Corrective Action Request (CAR) process for corrective and preventative actions Implement the (P.I.P process) Performance Improvement Process to help resolve any continued supplier related failures.

-Conduct periodic trailer audits on inbound lanes including crossdock, linehauls and repetitive TL direct lanes

-Root cause daily issues (late deliveries, missing freight, carrier caused expedites or downtime, etc.), take immediate actions to resolve the issue, and coordinate permanent solutions between the Plant, carriers, and the Load Control Center

-On-site logistic expert liaison to develop and manage the relationship with the customer’s associates at the plant.

-Work with the Load Control Center (LCC) to develop corrective actions to any issues created by the customer, carrier or a supplier.

-Work with specific customer associates along with Penske Logistics associates to establish and maintain customer satisfaction, spend, and cost reduction.

-Communicate across shifts on any critical issues

-Facilitate weekly planning meetings with the Material Buyers/Planners/Analysts as needed

-Other projects and tasks as assigned by Manager



-3 - 5 years related functional experience

-High School Diploma or equivalent required

-Bachelor’s Degree preferred

-Strong analytical skills to identify cost savings and financial improvements

-Keen sense of urgency towards meeting the customer’s requirements and achieving key metrics/objectives

-Strong written/oral communication and organizational skills are required

-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

-Willingness to travel as necessary, work the required schedule, work at the specific location required, -Complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally

communicate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

-While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations: 26090 23 Mile Rd Chesterfield, MI

Primary Location: United States-Michigan-Chesterfield

Job: Operations Management

Req ID: 1611671